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DocuCraft

Refund policy

Last updated 4 October 2026

Because a PDF is a digital product delivered immediately, purchases are generally final once you have downloaded the document. We will, however, always make it right when something goes wrong on our side.

We will refund you if

  • you were charged but could not download your PDF and we cannot fix it;
  • you were charged more than once for the same document;
  • the PDF is clearly corrupted or does not match your preview.

How to ask

Email support@example.com within 7 days of the payment from the address on your account. Include the document name and the approximate time of payment (or the Razorpay payment ID from your receipt).

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. Banks usually take 5–7 working days to show the credit.

If a payment fails

If money left your account but the document stayed locked, don't pay again. Open the document from My documents; confirmed payments unlock it automatically within a minute. If the payment never completes, the bank reverses the amount automatically, usually within 5–7 working days.